Help/Faqs
 
  1. How do I become a f amiflix DVD club member ?
  2. How long does it take take tor me to receive my selections.
  3. Do you deliver outside Nairobi ?
  4. What is a rental queue

 

 

1. How do I become a famiflix DVD Club member?
First, you must be 18 years of age or older,. Next, create an online account by clicking on register now and select one of our Subscription Plans. All subscription plans include the Pay as you Watch or Unlimited DVD rentals. Finally, you can add up to 50 selections to your Rental Queue of all the movies you wish to see. Select the Level of Priority in which you would like us to send it to you. To have your account activated, you MUST pay the deposit as well as advance credti of kshs 1000. All subsequent rentals will be deducted from your credit upon which you will be required to top up.

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2. How long does it take for me to receive my selections?
We mail all movies out within 24 hours that orders are received.

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3. Do you deliver outside the Nairobi?
We do not deliver outside Nairobi at this time unless in very special arrangements with a subscribers company.

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4. What is a Rental Queue?
All Monthly Subscribers will have rental queues. A rental queue is a list of DVD titles added by the customer. You can prioritize the title by selecting a priority from a drop-down menu within the rental queue. Numbered 1 - 50, a 1 being of the highest priority to be shipped to you. Titles will be shipped out to you based on availability and your selected priority level.
You can also reserve "Upcoming Arrivals" within the rental queue and set the priority. Titles will be shipped out to you as soon as the stock arrives.

If a DVD set with your highest priority is not available or in stock. We will ship the next available title in rental queue. To take full advantage of your subscription plan, it’s best to keep at least 40-50 selections in your rental queue. When you are finished with one rental, return it to receive the next title on your list automatically.

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